Good health care delivery depends upon a cooperative and respectful relationship among you, the physician and medical office staff.
As a patient, you have the right to
- considerate, respectful and supported care
- expect confidentiality will be maintained by staff
- obtain from your doctor complete and current information on your treatment
- receive from your doctor information necessary to give informed consent prior to any procedure or treatment
- request and receive an itemized and detailed explanation of your total bill for services rendered.
As a patient, you have the responsibility to
- disclose your medical history throughout your course of treatment
- cooperate with personnel
- be honest and direct and to understand the extent of your health problems and treatment
- follow medical advice, treatment, and drug instructions or to inform your provider if you have chosen not to follow that advice
- give information related to your ability to pay for services rendered, presenting current insurance identification upon request
- pay co-payments and deductibles at the time of service
- keep scheduled appointments or to cancel them 48 hours in advance