Call us directly: 602.688.6500

Bell Rd, Phoenix: View Location

Union Hills Drive, Glendale: View Location

Rights and Responsibilities

Good health care delivery depends upon a cooperative and respectful relationship among you, the physician and medical office staff.

As a patient, you have the right to

  • considerate, respectful and supported care
  • expect confidentiality will be maintained by staff
  • obtain from your doctor complete and current information on your treatment
  • receive from your doctor information necessary to give informed consent prior to any procedure or treatment
  • request and receive an itemized and detailed explanation of your total bill for services rendered.

As a patient, you have the responsibility to

  • disclose your medical history throughout your course of treatment
  • cooperate with personnel
  • be honest and direct and to understand the extent of your health problems and treatment
  • follow medical advice, treatment, and drug instructions or to inform your provider if you have chosen not to follow that advice
  • give information related to your ability to pay for services rendered, presenting current insurance identification upon request
  • pay co-payments at the time of service
  • keep scheduled appointments or to cancel them 48 hours in advance